A: 通常系統會在您付款的那一刻自動將帶有下載鏈接的郵件發至您的信箱，當然也有可能是發到了垃圾郵件中，如果您在15分鐘内尚未收到我們的郵件，請直接與我們聯係, 把您購買時所用的郵件地址添入，我們會在第一時間將郵件重新發送給您。
A: 在郵件中，會有下面這樣的鏈接格式 : https://www.iav.club/?enc_dl_action=process&file=xxxxxxxxxxxxxxx. 拷貝并粘貼這個地址到瀏覽器的地址欄中，進行觀看/下載。如果您購買了超過一個商品，那麽郵件中會有相應的鏈接發送給您。您衹需逐一點擊并下載即可。
A: 由於我們部分的影片是mp4格式，所以可能會在綫播放，如果您使用的是谷歌瀏覽器(google chrome)，按下面的圖操作下載。
Which payment methods accepted in IAV.com
Currently we only accept Paypal, later we’ll have Alipay and more payment methods.
Are all the videos free for watch at IAV.club?
No, only Idols on debut free for free member, and you can register as free member here.
What is video watch online?
All marked as video online can be watched directly through your PC or mobile, not need downloading.
What is mobile video?
Mobile video is made by 720×480，best watching result through your mobile phone, but it’s OK watching through PC.
How can I find my mobile membership through mobile phone?
The easiest way is to scan QR code at IAV QR page then access by mobile phone.
IAV has different member class, details as below:
All-Pass Membership: you can watch all the videos
Uncensored Membership: you can watch all the uncensored videos
Censored membership: you can watch all the censored videos
free membership: you can watch idols on debut
All other membership: view all other membership products
How to register as member of IAV
click ‘join us‘ then you are in ‘become membership‘ page, click the price tag to pay through paypal, after payment completed, you’ll have an Email with the link you can register as correspondent member.
How can I be free member?
Register in register page and view all free videos
I’m member now, why I cannot watch idols on debut.
You must register as free member to watch it.
Any other qustions?
You can contact us any time through :firstname.lastname@example.org
I am a member, where can I find the entrance for my membership level?
you can login through login page , and go for your member page, it is accessible for you, or you may simply find login window at left side of each page, login and go for your member page ， or you can go to member page , and then fill in member information when system notifying.
I am a member now, but I failed to login.
Firstly, please check if you filled in wrong user or password.
if user or password are correct, please check if you were still in member valid period.
If all were correct, please contact us and we’ll send you a link to reset your password, pleased send Email through the one you registered.
After registration, where can i find my membership entrance?
you can login through login page , or you may simply find login window at left side of each page.
you ‘ll be redirected to your after login,or you can find it at member list page.
Where can I find the latest albums?
You may go IAV Store to find all latest IAV albums.
Which of my email address will IAV send email to?
A: We’ll send the email to the address which binding with your paypal, normally you’ll use it as your paypal user-name.
I have paid but I haven’t received any mails from IAV with download link.
Please contact us attached with your payment details, and we’ll resend you a mail with download links.
I’ve paid, but cannot receive the Email with download link.
A: Normally you will receive an email after your payment, the email contains your download link(s), and you also need check your spam folder as well, anyway, if you failed to get the email within 15 minutes, please contact us, and don’t forget leave the email address (the one binding with paypal), we’ll resend the mail for you as soon as possible.
Which link shall I copy and paste to address bar?
A: In Email, you’ll have a downloadable link format as : https://www.iav.club/?enc_dl_action=process&file=xxxxxxxxxxxxxxx. Copy and paste it to address bar, please enter, then you’ll have it. if you buy more than one product, you’ll have the same number of download links, copy and paste them one by one, then you’ll have them all.
What’s the format of file for download.
A: Files for downloading in the format of Zip, therefore, you need to unzip it after downloading. Some of the files are in MP4 format, which don’t need to unzip after download.
I can see the video, but I cannot download it.
A: If you’re using google chrome as browser, since some of our videos are in MP4 format, which will play online directly in a new tab page, if you use google chrome as browser, you may download it at the same time, see indication below.
If you encountered any problem during registration or product purchasing, please feel free to contact us through email@example.com
Google Chrome and Opera are recommended browsers.